Key Account And Dealer Channel Manager

DUTIES AND RESPONSIBILITIES:
1. Account Management:
-Manage Key Accounts: Build and maintain strong relationships with major customers,
ensuring satisfaction and long-term partnerships.
-Understand Client Needs: Actively work with key accounts to understand their business
requirements and tailor solutions to meet their needs.
-Sales Growth: Develop and implement strategies to increase sales and profitability
within key accounts through upselling, cross-selling, and new product introductions.
-Contract Negotiation: Negotiate terms and agreements with key customers to maximize
sales while ensuring mutual benefit.
2. Dealer Channel Management:
-Dealer Network Development: Build and maintain a robust dealer and distributor
network to ensure broad market reach and product availability.
-Channel Strategy: Develop and implement channel strategies that align with company
goals, ensuring proper distribution, competitive positioning, and maximum market
penetration.
-Training & Support: Provide training, tools, and marketing support to dealers and
distributors to improve sales performance and product knowledge.
-Performance Monitoring: Track and analyze dealer performance, ensuring targets and
KPIs are met, and take corrective actions when needed.
-Dealer Relationship Management: Foster strong relationships with key dealers and
partners to improve loyalty and retention.
3. Sales and Revenue Management:
-Forecasting and Reporting: Regularly report on sales activities, market trends, and
account performance to senior management.
-Budget Management: Manage the sales budget for key accounts and the dealer
network, ensuring cost-effective operations and return on investment.
-Market Intelligence: Monitor and analyze market trends, competitor activities, and
customer feedback to adjust strategies and stay ahead of the competition.
4. Collaboration & Cross-Functional Coordination:
-Cross-Functional Collaboration: Work closely with marketing, logistics, customer
service, and product teams to ensure smooth operations and the timely delivery of
products to key accounts and dealers.
-Product Launches: Coordinate with internal teams for successful product launches,
providing dealers with necessary information, training, and support.
-Promotions & Marketing: Collaborate with the marketing team to design and
implement promotional activities and campaigns aimed at driving sales through the
dealer network.
5. Problem Solving & Conflict Resolution:
-Issue Resolution: Address and resolve customer and dealer concerns, complaints, and
issues promptly and professionally.
-Maintain Customer Satisfaction: Ensure high levels of customer satisfaction through
responsive communication and high-quality service.
6. Market Expansion & New Business Development:
-Business Development: Identify and pursue new opportunities within the dealer
network and key accounts to drive growth.
-New Market Penetration: Help expand the company’s reach into new regions or
markets by developing relationships with potential dealers or strategic customers.

Qualifications:
-Education: Bachelor's degree in Business, Marketing, Sales, or a related field. An MBA is a plus.
Experience:
-5+ years of experience in sales, account management, or channel management.
-Experience managing key accounts and working with a network of dealers or
distributors.