Call Center Agent
Cavite, Cavite
Posted 7 days ago
- Company:
- Lexie Staffing And Business Consulting
- Company Description:
- Lexie Staffing & Business Consulting does not collect nor require payment of any amount to facilitate and prioritize job applications.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Customer service: Answering customer calls, providing information, and resolving issues
Sales: Upselling products and services, processing orders, and cold calling
Technical support: Troubleshooting products and guiding customers through navigating the company website
Customer account management: Updating customer accounts with accurate information and reviewing customer accounts
Call center operations: Managing a high volume of calls, tracking daily calls, and completing call logs
Customer feedback: Reporting on customer feedback and analyzing calls to determine if they need managerial help
Training: Helping to train new employees and informing them about the company's customer management policies
Collaboration: Collaborating with other call center professionals to improve customer service
Escalation: Escalating customer calls to other departments and team members when necessary
Goal setting: Meeting daily, weekly, and monthly goals for critical key performance indicators (KPIs) like call volume, average call handling time, and average customer satisfaction score