Call Center Non Voice and Local Account

A non-voice account job description typically involves providing customer service through email or chat, rather than by phone. Non-voice account jobs can include data entry, writing, and customer support. Here are some responsibilities that a non-voice account job might include:
Customer support: Assist customers with queries, identify their needs, and provide solutions
Data entry: Enter customer and account data, and verify that the data is correct
Document processing: Review customer and account documents, and resolve discrepancies
System testing: Test customer and account system changes and upgrades
Information security: Secure information by backing up databases
Policy and procedure compliance: Maintain operations by following policies and procedures
Confidentiality: Maintain customer confidence and protect operations by keeping information confidential