Customer Service Representative (Ocean Freight)

Paranaque, National Capital Region

Posted more than 30 days ago

Company:: Topserve Service Solutions Inc.
Company Description:: Topserve Service Solutions, Inc. was founded and established on January 27, 1997 by Alex F. Tanwangco. Starting with a core staff of six, Topserve created a niche in the aviation industry in 1999 when it headed Aircraft Maintenance Servicing for a list of airline partners. Today, we have successfully expanded our list of partners in manufacturing and packing services, retail, hotels, fast food chains, warehousing and logistics, courier and delivery services, administrative/office-based services, business process outsourcing, and the academe.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Description
• Maintain customer focus at all times and handle customers’ inquiries, complaints, cargo status, vessel details, etc.
• Handle all communications inquiries of customer (internal and external)
• Prepare and submit accurate and timely reports required by management and customers

Skills
• Knowledgeable in Customs Law, Tax Computation (Duties and Taxes), Incoterms, and Tariff Classification.

Qualifications
• Graduate of Customs Administration or any related course; BS in Customs Administration only
• With at least 1 year experience handling customer service within the same industry.
• Fresh Graduates are welcome to apply!

Schedule
• Amenable to work 6 days per week
• Monday to Friday: 8:30 AM - 5:30 PM
• Saturday or Sunday: 8:30 AM - 12:30 PM (Possible shifting schedule ang weekends.)
•Hybrid Set-up (1 day WFH)