Customer Service Representative (Open for undergraduate / 30000)

We are urgently looking for Customer Service Representative who can start ASAP!

COMPANY PROFILE: A global multinational professional services organization that provides information technology (IT) services and consultancy.

Position: Customer Service Representative
Company Industry: IT Company
Work Location: Mandaluyong and Taguig City
Salary: Php20,000 - Php30,000
Work Set Up: Hybrid/Onsite

Benefits:
HMO
Sick Leave
Vacation Leave
Other Allowances
Government Mandated
Performance Bonus
13th month pay
Free trainings and seminar
Other benefits will be discussed during the job offer discussion

JOB REQUIREMENTS:
Graduate of any course; college undergraduates with relevant work experience is open to apply
Have 0 to 6 months BPO experience
Must be willing to work on a graveyard shift and dayshift
Willing to go back on-site once recalled

JOB RESPONSIBILITIES:
Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
Resolve problems and issues in a professional manner and engage with customers to identify additional needs
Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
Achieve challenging individual, team, and contact center targets

Recruitment Process:
Phone Interview
Online Interview
Final Interview

This is for DIRECT HIRING