HR Services Senior Associate - Hybrid

Job Title: Senior Associate, HR Services - Content Management and Employee Communications

Job Overview:
The Senior Associate, HR Services - Content Management and Employee Communications
writes and maintains knowledge articles for employee and manager use, creates process
documents and guides for HR team use, and drafts communications related to HR services.
The Senior Associate, HR Services - Content Management and Employee Communications
will have excellent writing skills, a good understanding of HR processes, and the ability to
present complex information in an easily understandable format.

Key Responsibilities:
Content Creation & Management:
• Write, edit, and update knowledge articles, FAQs, and guides for employee and manager self-service.
• Assist in creating and maintaining process documentation and training materials for HR teams.
• Ensure all content is accurate, clear, and in line with company policies and procedures.
Employee Communications:
• Draft and revise communications related to HR services, policies, and initiatives.
• Support the development of communication plans to effectively distribute information across the organization.
• Coordinate with HR and other departments to ensure consistency in communications.
Content Support & Collaboration:
• Provide support in managing content on HR portals and internal communication channels.
• Collaborate with HR teams to gather necessary information for content development.
• Respond to content and communication-related inquiries from employees and managers.

Quality Assurance:
• Assist in quality control processes to maintain high standards of content accuracy and relevance.
• Regularly review HR content to ensure it is up-to-date and compliant with latest practices and legislation.
Project Assistance:
• Support the HR communications team in various projects and initiatives.
• Contribute to the continuous improvement of content management and communication strategies.

Qualifications:
• Bachelor’s degree in Communications, Human Resources, Journalism, or related field.
• 3-5 years of experience in content creation, HR communications, or a similar role.
• Strong writing, editing, and proofreading skills.
• Basic understanding of HR processes and practices.
• Proficient in MS Office and content management tools.
• Excellent communication and collaboration skills.
• Detail-oriented with a commitment to accuracy.
• Ability to handle sensitive information with discretion.