Customer Service Representative (Open for Non-Bachelors Degree))

Ilocos Norte, Ilocos Norte

Posted 5 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Client Profile: This company is a global ownership base and have over 800 customers. They offer consulting services, digital, IT solutions, and other services.

Position: Customer Service Representative
Company Industry: BPO Company/ IT Company
Location: Ilocos
Salary Offer: Php20,000 - Php25,000
Work Schedule: Shifting Schedule
Work Set Up: Work On-site

Benefits:
⚡Health Insurance (HMO)
⚡Life Insurance
⚡Leave Credits
⚡Night Differential pay
⚡Allowances
⚡Company-sponsored training's, upskilling, and certification
⚡Flexible Working Arrangements
⚡Travel Opportunities abroad.

Job Requirements:
⚡Open for Non-Bachelors Degree.
⚡Fresh Graduates are welcome to apply.
⚡Experience in Customer Service is an advantage.
⚡Amendable to start as soon as possible is an advantage.
⚡Amendable to work in a shifting Schedule.

Job Responsibilities:
⚡Support customers by providing information, resolving issues, and ensuring customer satisfaction.
⚡Responding to customer inquiries and requests via phone, email, chat, or social media in a timely manner.
⚡Handling customer complaints and returns, and resolving conflicts.
⚡Working with a team of CSRs and other departments to find appropriate solutions to problems.
⚡Meeting or exceeding performance targets, such as call volume and resolution time .

Recruitment Process: (Online)
⚡HR Interview
⚡Second Interview
⚡Final Interview
⚡Job Offer