Customer Service Representative (Ilocos)

Ilocos, Ilocos Norte

Posted 4 days ago


Company:: JK Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 10

Job Description

Hiring! Customer Service | Earn up to Php 30,000 gross (Open for Fresh Graduate)
COMPANY PROFILE:
Major worldwide provider of professional services that helps governments, corporations, and other organizations develop their digital core, streamline their operations, boost revenue, and improve citizen services—creating real value quickly and on a large scale.
Position: Customer Service Associate
Company Industry: BPO Company
Work Location: Ilocos
Work Schedule: Shifting
Salary: Php 30,000 (Highly Negotiable)
Work Set Up: Hybrid/Onsite
BENEFITS:
•Competitive salary package, company bonuses, and performance incentives
•Night differential
•Loyalty, Christmas gift, inclusion, and diversity benefits
•Paid sick and vacation leaves
•Life insurance
JOB REQUIREMENTS:
~Bachelor’s degree in any field open for Undergraduate
~At least 6 months to 1 year experience
~Customer orientation and ability to adapt/respond to different types of characters
~Open for work in a Shifting Schedule
~Willing to work onsite/hybrid

JOB RESPONSIBILITIES:
~Respond to a variety of incoming client inquiries with exceptional customer care, aiming to resolve issues for the customer the first time wherever feasible.
~Professionally address concerns and difficulties and interact with clients to determine their needs.
~To establish the client as a top choice for media services, make sure that clients are completely satisfied with the services they receive and receive good value for their money.
~Reach difficult contact center, team, and individual goals.
~Attract potential customers by answering product and services questions

RECRUITMENT PROCESS: (ONLINE)
Hr Interview
Technical Assessment
Hiring Manager Interview
Job offer