Customer Service Representative

A customer service representative (CSR) is responsible for interacting with customers on behalf of a company to answer questions, address concerns, and resolve issues:

Customer service: Provide excellent customer service, anticipate customer needs, and ensure customer satisfaction

Communication: Respond to customer inquiries and requests in a timely manner via phone, email, chat, or social media

Problem-solving: Use problem-solving skills to address customer issues and resolve conflicts

Documentation: Document all inquiries, requests, resolutions, and follow-up tasks

Escalation: Escalate questions and requests to the appropriate departments or people

Product knowledge: Maintain expert knowledge about company products or services

Process orders: Process orders, forms, applications, and requests

Meetings: Participate in meetings with the customer service team to discover new communication tactics

Some qualifications and skills that a CSR may need include:
* Excellent written and verbal communication skills

* Good documentation skills

* Proficiency in using Microsoft Excel and Word

* Sound problem-solving skills

* Willingness to learn and progress through the levels of customer support