Call Center Agent Work From Home

Bulacan, Bulacan
Posted 2 days ago
Logo Lexie Staffing And Business Consulting
Company:
Lexie Staffing And Business Consulting
Company Description:
Lexie Staffing & Business Consulting does not collect nor require payment of any amount to facilitate and prioritize job applications.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Gender:
Any
Number of vacancies:
10

Job Description

Customer support: Answering customer questions, resolving issues, and following up with customers to ensure their issues are resolved

Technical assistance: Troubleshooting products and providing technical support

Sales: Cold calling leads, upselling merchandise or service plans, and generating new sales opportunities

Customer satisfaction: Ensuring customer satisfaction and maintaining a brand's reputation

Market research: Conducting market research to better understand customers and competitors

Reporting: Reporting potential service or product bottlenecks to management

Account management: Reviewing and updating customer accounts with accurate information

Escalating issues: Escalating complex issues to other departments and team members when necessary

Meeting KPIs: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores

Learning new technology: Learning new call center software and other essential technology or systems
Salary:
25.000,00 ₱ Monthly

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