Call Center Agent Work From Home
Bulacan, Bulacan
Posted 9 days ago
- Company:
- Lexie Staffing And Business Consulting
- Company Description:
- Lexie Staffing & Business Consulting does not collect nor require payment of any amount to facilitate and prioritize job applications.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Technical assistance: Troubleshooting products and providing technical support
Sales: Cold calling leads, upselling merchandise or service plans, and generating new sales opportunities
Customer satisfaction: Ensuring customer satisfaction and maintaining a brand's reputation
Market research: Conducting market research to better understand customers and competitors
Reporting: Reporting potential service or product bottlenecks to management
Account management: Reviewing and updating customer accounts with accurate information
Escalating issues: Escalating complex issues to other departments and team members when necessary
Meeting KPIs: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores
Learning new technology: Learning new call center software and other essential technology or systems
- Salary:
- 25.000,00 ₱ Monthly