BPO Quality Analyst

Pasig, National Capital Region
Posted 5 days ago
Company:
Cobden and Carter International
Company Description:
Cobden & Carter International are experts in providing the Talent Solutions required for organizations to sustain and succeed in a competitive world. We are a network of experienced strategic HR professionals spanning different industries and continents providing the tools required to nurture and enhance our client’s core asset – its employees.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
10

Job Description

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting processes.

Requirements:
- College degree
- at least 1 year QA experience for BPO setup
- Must have blended account experience (Voice and Non-Voice)

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