Call Center Quality Analyst (QA) - Taguig

Taguig, National Capital Region
Posted 11 days ago
Company:
TASQ Staffing Solutions
Company Description:
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
3

Job Description

TASQ Staffing Solutions is looking for three quality analysts to work in Taguig.

Job Opening | Urgent | Quality Analyst | Taguig

Job Responsibilities:

Conduct transaction and call monitoring according to the agreed service quality plan.
Offer guidance and feedback to agents.
Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action planning.
Identify training requirements and cooperate with relevant teams.
Take part in calibration sessions to ensure evaluation consistency.
Process transactions and handle calls to maintain proficiency in the process domain.
Conduct process audits to verify adherence to Standard Operating Procedures (SOPs).
Share audit results in pre and post-shift team meetings.
A Bachelor's degree is required or
Previous experience in the BPO Industry is essential.
Familiarity with the 7 basic Quality tools is advantageous.
2-3 years of relevant work experience.
Proficiency in remote collaboration.
Strong attention to detail and analytical skills.
Collaborate effectively with other teams to achieve common goals.
Willingness to work full-time onsite in BGC Taguig.

Interviews will be done over the phone.

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