Operations Manager

Job Summary:
We are looking for an experienced Operations Manager to oversee and optimize our daily operations, manage our sourcing and logistics processes, and lead cross-functional teams towards achieving our business objectives. This individual will play a key role in ensuring efficiency across our workflow, maintaining high standards in client relations, and optimizing processes for increased productivity and cost-effectiveness.

Key Responsibilities:

1. Daily Operations Management:
• Oversee and monitor all daily operational activities, ensuring smooth task management across teams, adherence to timelines, and operational efficiency.
• Manage and coordinate import, logistics, and shipping processes to meet delivery schedules and company requirements.
2. Client and Supplier Communication:
• Act as the main point of contact for customer inquiries regarding order status and problem resolution.
• Collaborate directly with suppliers and manufacturers in China and other regions to ensure compliance with company standards and requirements.
3. Process Optimization:
• Identify opportunities to improve current workflows, implementing optimizations to enhance efficiency and reduce costs.
• Leverage tools such as Monday.com and QuickBooks to streamline order management, track project progress, and optimize financial transactions.
4. Team Management and Training:
• Directly manage relevant teams, including training and skill development, focusing on achieving operational standards and efficiency.
• Provide support to sales, purchasing, and customer service teams to foster effective cross-departmental collaboration.
5. Performance Monitoring (KPIs):
• Analyze performance data, prepare monthly reports to highlight issues, and propose actionable solutions for continuous improvement.
• Utilize Monday.com and QuickBooks for real-time tracking of operational KPIs and financial data, ensuring alignment with company objectives.
6. Project Management:
• Lead special projects aimed at process improvement or expansion into new areas as required by company goals.
• Manage complex projects that involve coordination with multiple departments and teams.
7. Risk Management and Problem Resolution:
• Identify and mitigate operational risks, responding promptly to emergency situations or operational challenges.
• Coordinate with teams and stakeholders in cases of delays or complex project issues.

Required Qualifications:

• Proven experience in operations and logistics management, ideally within a global environment.
• Strong communication skills and experience working with international suppliers, clients, and teams.
• Analytical skills with experience using ERP systems (such as Priority), CRM platforms, and financial software like QuickBooks.
• Demonstrated leadership skills with the ability to resolve problems effectively.