Customer Service Agent

Quezon City, National Capital Region

Posted more than 30 days ago

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

Company Profile:
This company is known for their industry of Banking & Finance and they been in the Philippines for over 30 years now also this company serves business and institutional clients in nearly 30 markets across
different countries.

Position: Customer Service Agent
Company Industry: Banking & Finance
Work Location: Makati City
Work Schedule: Shifting Schedule
Salary: Php 33,000 - Php 37,000
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

BENEFITS :
✨HMO with 2 dependents
✨Retirement Plan
✨Medical Reimbursement
✨Insurance Coverage
✨30 leave credits per year

JOB REQUIREMENT:
✨ Open for Non-Bachelors Degree
✨ With at least 2-3 years Call Center experience
✨ Amenable to work in a shifting schedule
✨ Amenable to attend face to face interview once requested
✨ Amenable to be train on site

JOB RESPONSIBILITIES:
✨ To provide outstanding customer care and customizing solutions for esteemed clients of commercial banking.
✨To comply with banking regulations while determining and meeting the needs of your consumers, both present and future.
✨To do initial point of contact by phone for clients requiring prompt maintenance and servicing across
many commercial banking product categories
✨Work together with stakeholders to address a client issue.
✨Other task as assigned

RECRUITMENT PROCESS:
✨Assessment (FACE TO FACE)
✨HR Screening (PHONE)
✨Operations Interview (FACE TO FACE)
✨Reference Check
✨Job Offer