Healthcare CSR

Davao, Davao del Sur

Posted 12 days ago


Company:: NeksJob Philippines
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

A Healthcare Customer Service Representative is the primary point of contact for patients seeking assistance within a healthcare facility. They efficiently handle inquiries, book appointments, and address concerns related to billing, insurance, and treatment options. With a focus on empathy and professionalism, these representatives strive to ensure that patients feel supported and informed throughout their healthcare journey.

Beyond facilitating patient interactions, Healthcare Customer Service Representatives also play a vital role in optimizing healthcare operations. They collaborate with healthcare providers to coordinate care, maintain accurate patient records, and streamline administrative processes. By effectively managing patient inquiries and concerns, these representatives contribute to enhanced patient satisfaction and the overall efficiency of healthcare delivery.

Qualifications:
• At least high school graduate with diploma/certificate
• Must NOT be a student/enrolled, and should have NO plans in pursuing their studies w/in 2 years employment in TP
• Willing to work full-time and in shifting schedule (No Part-time)
• Candidate must NOT be a former Teleperformance employee
• No prior application with Teleperformance for the past 30 days
• Average to excellent English communication skills
• Computer literate and with good web navigation skills
• Available to start ASAP