Customer Account Specialist (Broadband)

Cebu, Cebu
Posted 7 days ago
Company:
NeksJob
Company Description:
Neksjob specializes in call center staffing and solutions. We understand the critical role that customer service plays in business success, and we are adept at providing skilled call center agents who excel in delivering exceptional customer experiences. Our expertise extends to recruiting for various call center roles, including customer support representatives, technical support specialists, and call center managers. We also offer tailored solutions for training and performance optimization, ensuring that your call center operations run smoothly and effectively.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Gender:
Any
Number of vacancies:
100

Job Description

Key Responsibilities:
Develop and maintain strong relationships with existing broadband customers.
Act as the primary point of contact for account inquiries, issues, and support.
Identify opportunities to upsell and cross-sell broadband services and products.
Achieve individual and team sales targets through proactive account management.
Understand customer requirements and recommend appropriate broadband solutions.
Conduct regular account reviews to ensure customer satisfaction and address any concerns.
Collaborate with technical support teams to resolve customer issues and ensure service reliability.
Provide customers with updates on service changes, upgrades, and new product offerings.
Stay informed about industry trends, competitive offerings, and market conditions.
Use market insights to inform client strategies and recommendations.
Maintain accurate records of customer interactions, sales activities, and account status.
Prepare reports on account performance, sales metrics, and customer feedback.
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or Without BPO experience
Excellent communication skills
WILLING TO WORK ONSITE
Salary:
18.000,00 ₱ Monthly

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