Telecollector

Taguig, National Capital Region
Posted 19 days ago
Company:
Prime Results Payment Collection
Company Description:
Prime Results Payment Collection (PRPC) is a credit management agency, officially registered with the Securities and Exchange Commission. Since our establishment in 2016, we have been committed to delivering top-notch credit support and collection services. Our mission is to provide effective, reliable, and quality solutions to meet the diverse needs of our clients.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

As a Customer Service Representative (Telecollectors), you will be responsible for contacting customers to collect outstanding debts and negotiating payment terms. You will maintain a professional demeanor and adhere to company policies and legal requirements to achieve successful collections while maintaining customer relationships.
Key Responsibilities:
• Contact customers via phone to remind them of outstanding debts and facilitate payment arrangements.
• Negotiate payment plans and settlement agreements within company guidelines.
• Record and update customer information and interactions in the company database.
• Handle customer inquiries and disputes regarding their accounts.
• Maintain compliance with federal, state, and local collection laws and regulations.
• Achieve monthly collection targets and contribute to the team’s success.
Qualifications:
• College or High school diploma or equivalent; additional education is a plus.
• Previous experience in collections, customer service, or a related field preferred.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations and remain calm under pressure.
• Proficiency in using computer systems and databases.
• Strong attention to detail and organizational skills.

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