CSR - Customer Care in Makati With or Without Experience

Makati, National Capital Region
Posted 15 days ago
Logo Dempsey Resource Management Inc
Company:
Dempsey Resource Management Inc
Company Description:
DEMPSEY, INC – We are the RECRUITMENT PARTNER of Client Companies • We are an HR Firm engaged in the sourcing and referral of college graduates and professionals. • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring. OUR GOAL We strive to become a significant venue both for private companies and professionals for the purpose of: ∗ matching their respective needs ∗ Creating opportunities for productive, meaningful and long-term employment. HOW CAN WE HELP CLIENT COMPANIES ∗ We provide an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in their organization. HOW CAN WE HELP APPLICANTS? ∗ DEMPSEY is committed in finding our candidates the right job in the right company ∗ DEMPSEY do not charge any fee to our Candidate, whether or not they are successfully hired ∗ Applicants’ resume will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client WHAT WE CAN DO? ∗ DEMPSEY is committed in assisting its Clients in sourcing and finding suitable candidates to fill up their current personnel requirements by way of: . Prompt deployment of pre-qualified applicants . More applicants to choose from . Good quality applicants . Value-for-money recruitment process OUR CORE COMPETENCIES • Finance, Accounting, HR and Admin personnel • Sales, Marketing and Promotion personnel • Engineering, Technical and Highly-Skilled • IT, Web and Programming personnel • Behavioural Science personnel • Creative & Liberal Arts personnel
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues and complaints in a timely manner.
Process orders, returns, and exchanges.
Maintain customer records and update account information.
Collaborate with other departments to resolve complex issues.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Provide feedback on the efficiency of the customer service process.
Assist in training new customer service representatives.
Meet or exceed performance metrics and targets.
Stay updated on product knowledge and company policies.
Handle customer inquiries with professionalism and empathy.
Document all customer interactions and actions taken.
Participate in team meetings and training sessions.
Contribute to a positive team environment.
Suggest improvements to enhance customer experience.
Adhere to company guidelines and procedures.
Manage multiple tasks and prioritize effectively.
Maintain a high level of confidentiality and data security.

Requirements:
College graduate of any 4 year course
Previous customer service experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Positive attitude and a passion for helping others.
Attention to detail and accuracy.
Ability to learn quickly and adapt to changes.
Basic computer skills, including Microsoft Office.
Flexibility to work various shifts, including weekends and holidays.
Strong listening skills and empathy.
Ability to follow instructions and procedures.
Reliable and punctual with a strong work ethic.
Ability to maintain confidentiality of customer information.
Willingness to go the extra mile to ensure customer satisfaction.
Ability to handle a high volume of calls and emails.
Strong interpersonal skills and ability to build rapport with customers.
Salary:
21.000,00 ₱ Monthly

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