Customer Care-With or Without experience-Makati City
Makati City, National Capital Region
Posted more than 30 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Requirements:
College graduate of any 4 year course
Previous customer service experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Positive attitude and a passion for helping others.
Attention to detail and accuracy.
Ability to learn quickly and adapt to changes.
Basic computer skills, including Microsoft Office.
Flexibility to work various shifts, including weekends and holidays.
Strong listening skills and empathy.
Ability to follow instructions and procedures.
Reliable and punctual with a strong work ethic.
Ability to maintain confidentiality of customer information.
Willingness to go the extra mile to ensure customer satisfaction.
Ability to handle a high volume of calls and emails.
Strong interpersonal skills and ability to build rapport with customers.
Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues and complaints in a timely manner.
Process orders, returns, and exchanges.
Maintain customer records and update account information.
Collaborate with other departments to resolve complex issues.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Provide feedback on the efficiency of the customer service process.
Assist in training new customer service representatives.
Meet or exceed performance metrics and targets.
Stay updated on product knowledge and company policies.
Handle customer inquiries with professionalism and empathy.
Document all customer interactions and actions taken.
Participate in team meetings and training sessions.
Contribute to a positive team environment.
Suggest improvements to enhance customer experience.
Adhere to company guidelines and procedures.
Manage multiple tasks and prioritize effectively.
Maintain a high level of confidentiality and data security.
- Salary:
- 22.000,00 ₱ Monthly