Technical Chat Support Representative

Cebu City, Cebu

Posted 16 days ago

Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 45

Job Description

We're looking for a Technical Chat Support Representative to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and technical assistance through live chat interactions.

What you'll be doing
Engage with customers through live chat to troubleshoot technical issues and provide solutions
Understand and apply technical knowledge to address a variety of customer inquiries
Document customer interactions and maintain accurate records
Collaborate with team members to share best practices and improve customer service processes
Continuously expand your technical expertise to stay up-to-date with product and service developments

What we're looking for:
Strong communication and interpersonal skills with the ability to effectively convey information
Keen interest in technology and a willingness to learn
Excellent problem-solving and analytical skills to identify and resolve customer issues
Ability to work in a fast-paced, customer-centric environment
No prior experience is required, as we provide comprehensive training

What we offer:
Competitive salary and performance-based incentives
Opportunities for career advancement and professional development
Comprehensive benefits package, including health insurance and retirement plans
Supportive and collaborative work environment
Regular team-building activities and social events

Apply now to become our next Technical Chat Support Representative!