Team Leader - Fixed Weekends Off

Davao City, Davao del Sur

Posted 18 days ago

Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

We're seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.

What you'll be doing:
Provide day-to-day leadership and guidance to a team of customer service agents, fostering a positive and productive work environment
Monitor team performance, set targets, and implement strategies to improve efficiency and customer satisfaction
Conduct regular coaching and feedback sessions to help team members develop their skills and reach their full potential
Identify training needs and work with the training team to design and deliver tailored programmes
Manage team schedules, attendance, and adherence to operational procedures
Collaborate with other departments to ensure seamless customer experience
Contribute to the development and implementation of process improvements and new initiatives
Serve as a point of escalation for complex customer inquiries and complaints, providing effective resolutions

What we're looking for:
Minimum 1 year of experience in a supervisory or team leader role in a call centre or customer service environment
Strong interpersonal and communication skills, with the ability to effectively motivate and lead a team
Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
Proficiency in data analysis and reporting, with the ability to interpret performance metrics and identify areas for improvement
Familiarity with call centre software and customer relationship management (CRM) systems
A genuine passion for delivering exceptional customer experiences

What we offer:
We are committed to providing our employees with a rewarding and fulfilling work experience. As a Team Leader, you can look forward to:
Competitive salary and performance-based incentives
Comprehensive health and wellness benefits, including medical, dental, and vision coverage
Opportunities for career development and advancement
A supportive and collaborative work environment that values teamwork and innovation
Work-life balance initiatives, such as flexible scheduling and holiday allowances

If you are passionate about leading and inspiring a team of customer service professionals, we encourage you to apply for this exciting opportunity. Apply now and join our dynamic team at Talent Outsourcing Channel Solutions.