Customer Service Specialist Mandarin Chinese Speakin

渠道：直招、内推
基本工资：80000peso
工作时间：9小时，月休4（倒班）
性别：不限
年龄：18-40
学历：高中及以上
语言需求：中文流利

岗位要求
1. 中文沟通无障碍，普通话流利，理解能力强；
2. 良好的沟通表达能力、情绪管理能力和抗压能力，团队协作能力强；
3. 热爱游戏，能快速了解客户心理和游戏需求；
4. 接受轮休和排班
5. 电脑操作打字熟练，掌握基础操作办公软件；

岗位职责
1. 主要负责平台客户的常规业务问题解决与回复；
2. 有服务意识和服务精神，拥有较强的执行能力，良好的团队协作能力；
3. 挖掘并分析客户需求，对客户提出的意见和建议进行整理反馈及时跟进；
4. 能快速了解客户心理和游戏需求，对当前的客户进行维护，日常客户关系维护；

备注：不接受推广维护经验；
有行业经验优先，如电销、电维，客户维护，客服等经验皆可；

Basic salary : 80,000 Peso
Working hour: 9 hours/day; 5 days/week (the 6th working day with RDDT pay follow Dole's rules) ; Shifting schedule ( 3 shifts/day)
Gender: Male/ Female
Age: 18-40
Education: High school diploma and above
Language: Fluent in Mandarin Chinese is a must
Work experience: having related work experience is preferable

Minimum Qualifications / Jod requirements
1. Proficient in conversational Mandarin Chinese with 4 skills : listening, speaking, typing, reading; having strong understanding ability in Mandarin Chinese.
2. Good communication and presentation skills, having high emotional intelligence, can work under pressure, good at stress management, having strong teamwork spirit.
3. Loving playing online games, be able to identify and assess customers’ needs to achieve their satisfaction on products (gaming) rapidly, excellent problem-solving skills
4. Willing to work night shift or shifting schedules
5. Fluent in Mandarin Chinese + Knowledgeable of MS Office applications

Job Description
1. Assisting customers, respond to customer inquiries and concerns , handle complaints, provide appropriate solutions, and alternatives within the time limits；
2. Customer orientation and ability to adapt/respond to different types of characters, Ability to multi-task, prioritize, and manage time effectively, and having good teamwork ability；
3. Consult customers on products and services to provide the best solutions for their needs, resolve customer issues and complaints in a timely and satisfactory manner with patience and understanding；follow up to ensure resolution;
4. Identify and assess customers’ needs to achieve satisfaction quickly; take the extra mile to engage customers, daily customer relationship maintenance；
5. Follow communication procedures, guidelines, and policies