Technical and Quality Eng. for HighEnd Appliances/30k/Quezon City
Quezon City, National Capital Region
Posted 25 days ago
- Company:
- Dempsey Inc
- Company Description:
- Is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
• Audit work orders to ensure the right service interventions are being executed by service centers. Quality Management
• Monitor and report on quality metrics, and initiate corrective actions when deviation occurs.
• Ensure end-to-end resolution for escalation on quality. Technical Training and Development
• Design, implement, and deliver training programs for service center technicians to update/troubleshoot, service, and repair skills.
• Monitor the technical readiness of the service team, especially for new products and strategic product releases. Technical Knowledge Management
• Localize, control, cascade, and ensure maximum utilization of technical content for end-users, service personnel, and service center
technicians.
• Key indices: First Time Fix Service, Repeated Repair in 3 months. Product Defect Ratio, etc.
Qualifications:
• Graduate of Mechanical Engineering
• At least 3 years of experience in consumer electronics
• Extensive technical knowledge on product for brown lines
• Strong communication skills, able to assimilate across different cultures
• Above average skill in data handling and analysis
- Salary:
- 30.000,00 ₱ Monthly