Customer Relations Officer for PrinterDocumentSolution/25k/Makati

Qualifications:
 Bachelor’s Degree in Business Management / or equivalent
 Excellent Customer Service and Interpersonal Skills
 Possess active listening skills with a keen attention to details
 Must be hardworking, honest and responsible
 At least one (1) year working experience in related field
 With good oral and written communication skills

Job Summary:
 Focusing on growing and developing new business.
 Establishes productive and professional relationships with key personnel (stakeholder and executive sponsors) in assigned customer accounts.
 Coordinates the involvement of company personnel, including support, service, finance, logistics, production and other management resources, in order to meet account performance objectives and customers’ expectations.
 Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones including customer quarterly performance review.
 Process customer requirements on a timely manner based on company standard procedure and customers’ expectations.
 Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
 Communicate clear progress of weekly/monthly/quarterly initiatives to internal stakeholder on forecast management and account progress report.
 Assist with high sensitivity request or issue escalations as needed.
 Other responsibilities which may be assign by immediate superior.