Quality Analyst

Taguig, National Capital Region

Posted more than 30 days ago


Company:: Tasq Staffing Solutions
Company Description:: Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

* Execute Transaction and call monitoring in line with agreed service quality plan.
* Provide coaching and feedback to agents.
* Perform RCAs and report findings to Operations to develop actions for mitigation.
* Identify Training needs and work collaboratively.
* Participate in calibration sessions to bring about consistency in evaluation.
* Process transactions/take calls to remain hands on process domain.
* Perform process audits to ensure compliance to SOPs.
* Share audit outcomes during pre and post shift team huddles.
* Bachelor's degree graduate and underraduates are welcome to apply!
* Experience working in the BPO Industry is a must.
* Knowledge with the 7 basic tools for Quality is an advantage
* 2-3 years of prior work experience.
* Ability to work collaboratively and effectively in remote environments.
* Eye for details – Analytical Ability.
* Collaborative partnership with other teams to bring about synergies.
* Amenable to work full ONSITE in BGC Taguig.