Technical Support Officer

Makati, National Capital Region

Posted 10 days ago

Company:: Hunter's Hub Incorporated
Company Description:: Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specializes in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

- Responsible for providing technical support of the company systems/Application.
- This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
- Work closely with technology partner Backbase, the company's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:
· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego)
· Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)
· Experience working with technology partners and cross-functional teams. (Non-Nego)
· Excellent communication, analytical, and problem-solving skills. (Non-Nego)
· Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)
· Preferred Certifications:
ITIL Foundation Certification
Certified Support Professional (CSP)
Certified Help Desk Professional (CHDP)