CSR

COMPANY PROFILE: This company is a multinational banking and financial services company here in the Philippines for over 30 years. This company is a Top and leading bank in Asia.

Position: Customer Service Representative
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 35,000 - Php 40,000
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up
Benefits:
HMO with 2 dependents
Retirement Plan
Medical Reimbursement
Insurance Coverage
30 leave credits per year

JOB REQUIREMENT:
Open for Non-Bachelors Degree
At least 2 years of experience as a Customer Service Specialist.
Experience working in a BPO company is an advantage.
Amenable to attend face to face interview once requested
Amenable to be train on site

JOB RESPONSIBILITIES:
Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
Introduce, promote and assist customers with digital banking solutions to meet customer needs.
Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
Manage customer feedback and inquiries effectively.
Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

RECRUITMENT PROCESS:
Assessment (ONLINE)
HR Screening (PHONE)
Operations Interview (FACE TO FACE)
Reference Check
Job Offer