Customer Service Representative (Chat and Calls) - Cebu Onsite

Cebu City, Cebu

Posted more than 30 days ago


Company:: Staff Outsourcing Solutions
Company Description:: Sound Connection/Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection/Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations. Sound Connection/Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

Staff Outsourcing Solutions is currently looking for:

CUSTOMER SERVICE REPRESENTATIVES (VOICE/HYBRID)

Account Available:

Retail / eCommerce
HealthCare
Travel
Sales

Qualifications:

With at least 6 months CSR experience
Excellent verbal and written English Communication Skills
Average Typing Speed of 45-50 WPM
Knowledge of e-Commerce and Retailing is a plus
Excellent and able to Multi-task on the following:
Answering email inquiries
Able to do Inbound Calls
Able to do Outbound Calls for Callbacks
Fast learner & highly trainable with good analytical skills
Team player and able to work with less supervision
Knowledge using Microsoft Excel Files
Good problem solver & has a Positive attitude
Willing to work on the graveyard shift, weekends & holidays
Well-organized, Responsible, and Initiative
Independent with positive work ethics and passion to succeed
Willing to start immediately

Why apply with us?

Competitive salary and may be determined/negotiable based on your qualifications
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Only a One (1) Day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-In Applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

STAFF OUTSOURCING SOLUTIONS