Customer Service Representative - START ASAP / Onsite Cebu

Cebu City, Cebu

Posted more than 30 days ago


Company:: Staff Outsourcing Solutions
Company Description:: Sound Connection/Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection/Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations. Sound Connection/Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

Staff Outsourcing Solutions is currently looking for:

CUSTOMER SERVICE REPRESENTATIVES (VOICE)

Account Available:

Retail / eCommerce
HealthCare
Travel
Sales

Qualifications:

* With at least 6 months CSR experience
* Excellent verbal and written English Communication Skills
* Average Typing Speed of 45-50 WPM
* Knowledge of e-Commerce and Retailing is a plus
* Excellent and able to Multi-task on the following:
* Answering email inquiries
* Able to do Inbound Calls
* Able to do Outbound Calls for Callbacks
* Fast learner & highly trainable with good analytical skills
* Team player and able to work with less supervision
* Knowledge using Microsoft Excel Files
* Good problem solver & has a Positive attitude
* Willing to work on the graveyard shift, weekends & holidays
* Well-organized, Responsible, and Initiative
* Independent with positive work ethics and passion to succeed
* Willing to start immediately

Why apply with us?

* Competitive salary and may be determined/negotiable based on your qualifications
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* Only a One (1) Day Application Process
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories
* Free Coffee

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-In Applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

STAFF OUTSOURCING SOLUTIONS