Logistics Voice Support Agent

Cebu, Cebu

Posted 5 days ago

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 5

Job Description

Summary:
We are seeking a dedicated and detail-oriented Logistics Voice Support Agent to join our logistics team. The ideal candidate will be responsible for providing exceptional voice support to streamline our logistics operations, ensuring efficient communication between various departments and enhancing overall service delivery.
Key Responsibilities:
Voice Communication: Handle inbound and outbound calls related to logistics operations, providing timely and accurate information to clients, suppliers, and internal teams.
Order Management: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
Issue Resolution: Identify and resolve logistics-related issues by coordinating with relevant departments and using voice communication effectively.
Documentation: Maintain accurate records of calls, issues, and resolutions, ensuring that all communications are documented in the system.
System Navigation: Utilize voice recognition technology and software to efficiently navigate logistics management systems and provide real-time updates.
Customer Support: Provide top-notch customer service by addressing inquiries, managing expectations, and ensuring customer satisfaction.
Team Collaboration: Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.
Continuous Improvement: Suggest and implement process improvements to enhance the efficiency of voice support in logistics operations.

Qualifications:
At least High School Graduate / SHS Graduate
Minimum of 3 months CCE
Willing to work onsite

Skills / Knowledge Needed:
Fluency in written and spoken business English
Fast, Accurate, Efficient data entry skills
Problem solving skills
Active Listening