Customer Account Specialist (Broadband)

Cebu, Cebu

Posted yesterday

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 10

Job Description

Key Responsibilities:
Develop and maintain strong relationships with existing broadband customers.
Act as the primary point of contact for account inquiries, issues, and support.
Identify opportunities to upsell and cross-sell broadband services and products.
Achieve individual and team sales targets through proactive account management.
Understand customer requirements and recommend appropriate broadband solutions.
Conduct regular account reviews to ensure customer satisfaction and address any concerns.
Collaborate with technical support teams to resolve customer issues and ensure service reliability.
Provide customers with updates on service changes, upgrades, and new product offerings.
Stay informed about industry trends, competitive offerings, and market conditions.
Use market insights to inform client strategies and recommendations.
Maintain accurate records of customer interactions, sales activities, and account status.
Prepare reports on account performance, sales metrics, and customer feedback.
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or Without BPO experience
Excellent communication skills
WILLING TO WORK ONSITE