Technical / Sales / CSR

Tarlac, Tarlac

Posted more than 30 days ago

Company:: Innovate
Company Description:: Innovate started its service in August 2005 by providing English Proficiency Training to those aspiring BPO applicants. As the industry evolved in 2008, our services also progressed. We now aim to help different business sectors in building their brand with the right perspective through the different traditional and non-traditional resource marketing programs which will result in our clients meeting their recruitment goals.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 50

Job Description

● Responsible for effectively managing customer and internal stakeholders communication via phone
● Ensure 100% accuracy during responding on Business Communication done with customer over the phone
● Adhere to business communication language and etiquettes while reposnding on behalf of client or the company
● Responsible for being up to date on products, services, policies and procedures to ensure accurate information is supplied to customers while on call
● Take initiative to continuously enhance product, quality and technical skills.
● To provide support to customers for billing related questions and offering new products & services
● Responsible for maintaining data protection and confidentiality for all the parties involved i.e. customers, client and Sutherland
● Will coordinate with and support other departmental functions as and when required (e.g. e-mail, back-office, web chat, support etc.)
● Maintain high level of expertise, soft-skills and telephone etiquette skills
● Escalate appropriate issues to team leads on immediate / on-requirement basis
● Awarenes and meet the key metrics and targets.
● Adhere to company policies and procedures as described on the HR Handbook "