Retail Customer Service Representative (CSR)
Tarlac, Tarlac
Posted 8 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
We are looking for a friendly and proactive Retail Customer Service Representative (CSR) to join our team. The ideal candidate will be the face of our company, providing exceptional service to our customers and ensuring a positive shopping experience. You will assist customers with inquiries, resolve issues, and promote our products in a dynamic retail environment.
Key Responsibilities:
Customer Assistance: Greet customers warmly and assist them in locating products, answering questions, and providing product information to enhance their shopping experience.
Sales Support: Engage customers to understand their needs and suggest appropriate products, upselling when appropriate to meet sales targets.
Issue Resolution: Handle customer complaints and inquiries effectively, ensuring timely resolution and maintaining customer satisfaction.
Cash Handling: Process transactions accurately, manage cash registers, and handle returns and exchanges in accordance with company policies.
Inventory Management: Assist with stock management, including restocking shelves, organizing displays, and ensuring that merchandise is presented attractively.
Store Maintenance: Maintain a clean and organized store environment, ensuring that all areas are tidy and well-stocked.
Product Knowledge: Stay informed about current promotions, products, and services to provide accurate information and recommendations to customers.
Team Collaboration: Work collaboratively with team members to achieve store goals and maintain a positive working environment.
Qualifications:
At least HS Graduate (old curriculum) / SHS Graduate
With minimum 6 months Customer service representative
Willing to work on site