Customer Service Representative

Manila, National Capital Region

Posted 27 days ago


Company:: Neksjob Corporation
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 50

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries with a positive and helpful attitude. You will be responsible for:

- Responding to customer inquiries via phone, email, and chat.
- Providing accurate and timely information about our products and services.
- Resolving customer issues and complaints in a professional and efficient manner.
- Maintaining a positive and helpful demeanor, even in challenging situations.
- Collaborating with other team members to ensure customer satisfaction.
- Learning and staying up-to-date on company policies and procedures.

Qualifications:

- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- A positive attitude and a passion for customer service.

Bonus Points:

- Previous experience in a customer service role.
- Bilingual skills.