IT Support Specialist

Makati, National Capital Region

Posted more than 30 days ago

Company:: Drake International Phils.
Company Description:: Who is Drake? You’ve heard it stated that a straight line is the shortest distance between two points. Consider this concept as you address HR issues in your business with the ultimate goal of improving your bottom line. At Drake, we believe in partnering with our clients in providing customized solutions to solve specific business issues. Our operating philosophy is based on the principle that organizations achieve the highest level of performance when they are staffed with the right people, working with the right skills, knowledge, and behaviors, using the best processes and technology-driven solutions, over an extended period of time.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Male
Number of vacancies:: 1

Job Description

Qualifications:

-Bachelors Degree in Information Technology, or equivalent experience
-Familiarity in using JIRA ticketing system

-Has an experience using Zendesk and/or Five9

-Has an experience on proper onboarding and offboarding of machines with Azure Active Directory

-Work Experience in Microsoft 365 products

Responsibilities:

-Respond to queries on the phone, via email, in person, or through remote access
-Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
-Troubleshoot all computer hardware and software issues, network and telephony issues
-Manage user accounts with Active Directory. Create and maintain user mailboxes on and other user software accounts