Appointment Setter-Remote
Iloilo, Iloilo
Posted yesterday
- Company:
- TMDPH INC
- Company Description:
- Total Primary Care (TPC), the USA-based parent company and trade name of TMDPH Inc., was founded in 2014 in Austin, Texas by brothers Robert and Andrew Sek, driven by their vision to use a technology platform to grow and scale a healthcare group that provides exceptional primary care services to patients. TPC’s early years were marked by experimentation and learning, initially offering a wide spectrum of ancillary services before refining its focus on primary care. Since its inception, TPC has experienced substantial growth, expanding its operations into new markets, including launching the Dallas-Fort Worth area in 2018, San Antonio in 2021, Houston in 2022 and launching its first specialty division Total Behavioral Health in 2022. The PH subsidiary, TMDPH, Inc. was launched in 2021 to support TPC’s US operations and growth plans. At the core of Total Primary Care's success is its unwavering commitment to high-quality primary care, exemplified by significant investments in condition management programs. These programs have evolved over time to ensure that patients receive the best care and support. The company's dedication to offering top-tier primary care has become synonymous with the Total Primary Care brand. Total Primary Care's culture is guided by core values (T.E.A.R) Teamwork, Excellence, Accountability, and Respect. It places a strong emphasis on technology and patient-centered care, setting it apart in the healthcare industry. As the company marks over a decade of dedicated service, its vision for the future is clear - to continue delivering the best possible healthcare to its patients, with a particular focus on expanding its value-based care initiatives. As Total Primary Care continuously grows, its relentless commitment to healthcare excellence remains at the heart of its journey. The company's future is poised for further growth and innovation, built upon a foundation of high-quality primary care and an unwavering commitment to its patients' well-being. Our Vision We will improve the overall health of society by focusing on the underserved male patient population and the Medicare (aged 65+) population. Our Mission We will be the dominant primary care provider in Texas (to start) by offering a full suite of primary care and complementary specialties (e.g. behavioral health) and ancillary services to create a ‘one-stop shop’ for men’s and Medicare member’s health care needs. Our Values Teamwork: We collaborate to solve problems to lead to better results. Excellence: We balance striving for perfection & making progress, always seeking better ways. Accountability: We take ownership from start to finish! Respect: We respect and encourage our employees & patients with high integrity, always. Our Clinical Brands Total Care Primary Care (Senior and Family Focus) Total Men’s Primary Care (Men’s Focus) Total Behavioral Health (Behavioral Health Focus) Our Team-PH Office Support TPC is powered by a team from the Philippines, each contributing their expertise to ensure TPC can provide seamless healthcare services to patients. The team includes Medical Scribes, Insurance Verification Specialists, Medical Coders, Kustomers, Billers, Referrals, Medical Records personnel, Order Fulfillment Specialists, and Behavioral Health Coordinators, all working together to provide comprehensive and high-quality support and solutions. The PH team is an amazing group of dynamic and agile team members located in the very heart of Iloilo City. Started with a handful of hardworking and dedicated freelance team members working from home way back in 2018; the team, who were graduates of Allied Medical courses, initially supported Medical Coding, Insurance Verifications and Referrals. From then on, more and more departments were created to support the growth of TPC and the US operations. With its office nestled within the center of Mandurriao, Iloilo City, one of the 4 main districts of the city; it is strategically located for all its team members as well as potential new hires given its proximity to top universities and colleges. With TPC positioned to continue its growth and expand its current services in the US, the Iloilo office is poised to grow further, always willing to be there to support back-office works of the clinics.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
The Appointment Setter will be responsible for conducting outbound calls and scheduling appointments to promote healthcare services. This role requires excellent communication skills, attention to detail, and the ability to handle patient information with confidentiality and care. Ideal candidates will have experience in BPO or freelance virtual assistance with a focus on tasks like setting appointments.
Key Responsibilities:
Conduct outbound calls to potential patients to schedule appointments and promote healthcare services.
Achieve daily, weekly, and monthly appointment setting targets, with a minimum of 150-200 calls per day, 15-20 appointments booked per day.
Manage patient inquiries by providing accurate information about healthcare services and appointment availability.
Identify patient needs and recommend appropriate healthcare services.
Maintain detailed records of all interactions and scheduled appointments in the healthcare system.
Ensure compliance with healthcare regulations and company policies during all interactions.
Provide exceptional customer service to ensure a positive patient experience.
Stay informed about healthcare services, promotions, and changes to provide accurate information to patients.
Qualifications:
College level or college graduate required.
Degree or higher in healthcare administration, business, or a related field preferred
Having at least 1-2 years of experience as Appointment Setter, BPO, or freelance virtual assistance focusing on appointment setting is highly desirable.
Experience with appointment scheduling systems, tools like phone burner and patient management software is a plus.
Skills:
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in using computers and office software (e.g., Google suite, scheduling software).
Ability to handle sensitive patient information with confidentiality and professionalism.
Strong interpersonal skills and the ability to work well in a team environment.
Traits:
High level of accuracy in maintaining records and managing information.
Ability to understand and address patient needs and concerns effectively.
Ability to handle a dynamic work environment and adapt to changes in procedures and policies.
Maintain a professional demeanor in all interactions and communications.
Driven to achieve targets and contribute to the success of the organization.
Working Set-up
This is a remote (work from home) position.
Must be able to work in the CST (Central Standard Time) time zone.
Requires a reliable internet connection, own equipment and a quiet work environment.
- Salary:
- 172,00 ₱ Hourly