Service Desk Specialist

Muntinlupa, National Capital Region

Posted more than 30 days ago

Company:: GECO Philippines
Company Description:: GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources. We are best known in the Asia Pacific market as a qualified provider of Specialist SAP Resources. We have been operational in the Asia Pacific IT marketplace since 2006 when we were setup as an Asian arm of GECO-Group, a German market leader in the IT project and recruitment market. Since the year 2018, we operate as an independent company with our headoffice in Singapore. GECO Asia operates under an Employment Agency Licence No. 07C4453 issued by Singapore Ministry of Manpower.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 7

Job Description

Join our team and provide excellent customer service and technical support to our French-speaking clients.

Job Responsibilities:
1. Help Desk Support
a. Install, configure and troubleshoot MS Office Applications; PC Operating System (ex. Windows 98/XP/2000/7/Mac);
b. Install and troubleshoot typical Window-based desktop applications (Anti-Virus, MS Project, Acrobat Reader, Internet Explorer);
c. Perform basic troubleshooting PC and network environments;
d. Respond quickly and courteously to customers asking help via phone, email, remote access, or onsite support; and provide answers to all questions addressed to them.
e. Conduct research and make use of information resources and knowledge bases at hand, and coordinates with other Help Desk Support Specialists and internal IT colleagues to provide resolution to inquiries and concerns.
f. Comply with the defined SOP for all tasks assigned;
g. Adhering to the defined SLA with customers;

2. Administrative
a. Closes tickets as soon as they are resolved;
b. Maintains and updates daily monitoring of deliverables of service;
c. Prepares and submits needed reports;

3. Teamwork
a. Flexibly adjust schedule ensuring 24 x 7 service.
b. Ensures timely and accurate turnover of activities to the next Help Desk team member on duty;

Experience
● Has at least one (1) year of experience on tasks related to IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others.
● Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage.
● Exposure in dealing and talking with end customers.