Waiter / Barista

• Greeting customers in a friendly manner and taking food and drink orders
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
• Preparing and serving food items such as soups, sandwiches and pastries
• Answering customers’ questions about menu choices
• Promoting and recommending menu options to customers
• Taking payment from customers
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
• Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
• Keeping the work environment and cafe seating area clean, sanitary and organized
• Responding to and resolving customer concerns or complaints
• Evaluating and modifying processes to improve efficiency and quality of service
• Attracting new customers and refining the menu