IT Specialist

Position Summary

The IT Specialist is in charge of providing daily Operational Technology (OT) and Information Technology (IT) support, as well as technical services for business unit-related hardware, software, website, and applications. Conducts service desk tasks to guarantee the efficient and successful provision of IT services, such as the implementation of IT solutions, adherence to corporate standards, utilization of IT tools appropriately, educating users on a regular basis, and guaranteeing appropriate monitoring and control of IT assets (hardware and application/software licenses).

Responsibilities
● Manages and updates the company website
● Provides input on software development projects
● Designs and develops the most effective solution that meets both specification requirements and future anticipated needs
● Builds and sustains positive and productive working relationships with the organizational team
● Understands business changes and uses them to prioritize the development agenda for the systems
● Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat, or email. Uses remote control tools to assist customers when needed.
● Anticipates company needs and proactively identifies solutions. Complies with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary, or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.

Minimum Qualifications
● Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering and Electronics Engineering
● Fresh graduates are welcome to apply
● Preferably for those who reside in Taguig or nearby areas

Competencies:
● Strategic and analytical thinking
● Knowledge in IT infrastructure
● Systems Development or Implementation
● Server Management and Administration
● Strong communication skills

At K-Life Venture Holdings Corp., we strive to be a leading platform for promoting Korean culture, aspiring for a world where people create meaningful connections through the beautiful, rich, and multifaceted Korean heritage. It is our mission to foster enriching, cross-cultural understanding and appreciation of Korea by offering high-quality Korean imports, and experiences that inspire, entertain, and educate.