IT Manager

IT Park, Cebu

Posted 20 days ago

Company:: Metacom BPO
Company Description:: Key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 20

Job Description

Metacom Solutions is urgently hiring an IT Manager (On-site | IT Park, Cebu)

Key Responsibilities:

1. IT Services Management:
- Oversee all aspects of IT services, including desktop support, systems, networks, telephony, and programming.
- Plan, organize, direct, control, and evaluate the operations of information systems and electronic data processing.
- Develop and implement policies and procedures for data processing and system operations.
- Collaborate with managers and directors to define system requirements, specifications, budgets, and timelines.
- Recruit, lead, and manage IT staff and contractors responsible for computer systems, networks, and telecommunications operations.
- Provide training and coaching to IT personnel, ensuring adherence to policies and procedures.

2. Technology Monitoring and Maintenance:
- Lead the IT team in ensuring maximum accessibility of all technologies within the site.
- Troubleshoot and resolve technology issues promptly.
- Maintain logs for required repairs and maintenance.
- Recommend technology resources for purchase.
- Research potential technologies and services.
- Monitor technology security and advise staff on security status or breaches.
- Ensure the implementation of lockout programs to protect systems.

3. New Line of Business (LOB) and Expansion Deployments:
- Develop plans and designs for network, systems, electrical, and technical infrastructure.
- Lead the implementation of network, systems, and electrical infrastructures for new projects and facilities.

4. Personnel and Performance Management:
- Conduct staff meetings and provide necessary tools to improve IT services.
- Lead communication initiatives to foster teamwork and drive performance.
- Encourage feedback to enhance individual and team performance.
- Prepare and conduct performance reviews.
- Promote continuous professional development through training, knowledge-sharing, and documentation of best practices.

Qualifications:
- Bachelor’s Degree in Computer-Related Technology or equivalent experience in management information systems.
- Minimum of 5 years of experience in IT, with at least 2 years in a supervisory or managerial role.

Work Arrangement:
- On-site | IT Park, Cebu

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