Assistant TL - SME
Taguig City, National Capital Region
Posted 22 days ago
- Company:
- Tasq Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
* Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
* Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
* Supports the team lead in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.
* Transition Coordination – Process definition & documentation
*Process & SLA Compliance
* Knowledge Management
* Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.
* Minimum experience of 2 years with relevant experience as an Assistant TL/Interim/SME for Financial Account (Preferred)
* Bachelor's degree graduate or equivalent experience
* Fraud, Collection, Care experience is preferred.
* Willingness to work in rotational shifts
- Salary:
- 35.000,00 ₱ Monthly