CSR Non-voice 4x11 shift

Who we are:

eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Customer Service Representative – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a Customer Service Representative, you will be the primary point of contact for our clients, responsible for addressing inquiries and providing support. You will play a crucial role in ensuring client satisfaction by consistently monitoring the ticket queue and adhering to our 1-hour Service Level Agreement (SLA) for response times. Your role will involve clear communication and collaboration with both clients and internal teams to resolve issues and provide accurate information.

What you’ll be doing:
Monitor the ticket queue to ensure all client inquiries are addressed within the 1-hour Service Level Agreement (SLA).
Respond promptly to client queries via Intercom, providing accurate information and support.
Advise clients on system downtimes and any related issues, ensuring they are informed and guided appropriately.
Collaborate with Client Success Managers via Slack and email to resolve client issues and ensure seamless communication.
Document and escalate any unresolved issues to the appropriate team members, ensuring a quick resolution.
Maintain a high level of professionalism and empathy in all client interactions.

Qualifications and Requirements:
Proven experience as a Customer Service Representative or similar customer-facing role, preferably supporting financial accounts.
Familiarity with Intercom, Slack, and Gmail.
Strong communication skills, both written and verbal.
Ability to work under pressure and manage multiple tasks simultaneously.
High attention to detail and strong problem-solving skills.
Ability to meet strict deadlines and maintain a high standard of service.
Amenable with a 4x11 schedule on a hybrid set-up.
Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!