Customer Service Representative - Logistics

iloilo, Benguet

Posted 14 days ago

Company:: Neksjob
Company Description:: WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

JOB DESCRIPTION
We are seeking a trustworthy and passionate professional for the role of Customer Service Representative Logistics. This position plays a key role in supporting the company’s growth strategy within the starch derivatives business, handling both customer service and logistics operations in the Philippines. The successful candidate will be responsible for assisting sales activities, coordinating logistics, and managing the supply chain. The individual will be the primary point of contact for customers, addressing inquiries regarding delivery, products, and services.
RESPONSIBILITIES:
• Monitor and report results against established key performance indicators including clear weekly reporting metrics
• Assist and coach Customer Service leaders and Schedulers
• Enforce employee accountability with regard to safe work environment, quality and efficiency
• Regular tendering of the services
• Support in management and responsibility for tracking quality and quantity of our stock availability
• Involved in daily and weekly Demand and Supply planning
• Coordination of cross functional information and support of various projects
• Close cooperation with internal interfaces (Project management, Demand Planning, Customer Service, Plants) and external suppliers
• Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, the cost and productivity targets
• Define and manage finished goods inventory levels to ensure high goods availability and low waste of finished goods raw and pack materials
QUALIFICATIONS / SKILLS:
• Associates degree or higher education preferred
• 2-5 years of experience in Milling
• Good working knowledge of Excel, Word, MS Outlook
• Detail-oriented with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines
• Interpersonal skills with desire to be a team member
• High performer with initiative to learn other responsibilities