Client Success Manager

Davao, Davao del Sur

Posted more than 30 days ago

Company:: Callbox Inc
Company Description:: Founded in 2004, Callbox is the largest provider of outsourced B2B lead generation services and outbound sales support for businesses and organizations worldwide. Using an account-based marketing approach in reaching a global database of contacts from over 35 million businesses, Callbox enables companies to establish and expand markets by connecting with prospects through six lead generation avenues: voice, email, social, chat, website and webinars. To increase sales productivity, Callbox provides support to its clients by giving their sales teams access to a full stack of sales and marketing tools that drive up lead gen and qualified opportunities. Equipped with decades of marketing expertise and powered by intuitive sales technology, Callbox helps companies grow their business exponentially.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

Join the Callbox team and elevate your career as an experienced and motivated professional with a proven track record in client success and B2B sales. As a dynamic and leading player in the B2B marketing industry, Callbox is renowned for delivering tailored solutions to clients worldwide. Our Client Success Managers play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions.

Scope of Responsibilities:

* Oversee the team’s performance, ensuring work efficiency and diligently tracking program status.
* Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
* Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
* Regularly update clients on program status and promptly address any immediate concerns during programs.
* Minimize client attrition by skillfully renewing service contracts.
* Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
* Upsell clients on additional products and services offered by the company to maximize value.
* Ensure that the client’s Key Performance Indicators (IKPIs) are needs are met within the specified time frame agreed upon in the contract.
* Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
* Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
* Undertake additional tasks assigned by the Senior Manager or the CEO.