Engineering and Service Senior Manager

OB SUMMARY: Responsible for the overall operations of the Engineering Department.
QUALIFICATIONS:
Engineering Graduate, preferably a licensed Mechanical Engineer
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With at least 10 years managerial experience in HVAC, general equipment maintenance, and warranty management
Knowledgeable in kitchen, laundry equipment, & air-conditioning
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With at least ten (10) years' experience as a Manager
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With experience in after sales service, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management
With good customer service, negotiation, and presentation skills
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High proficiency in MS Office especially in MS Excel.
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DUTIES AND RESPONSIBILITIES
Organizes, plans and coordinates all after sales activities of the department.
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Maintains close liaison with customers and suppliers.
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Prepares summary of parts sales forecasts for the division.
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Negotiates service contracts.
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Updates management on the progress of escalated service activities and acquires
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Assists in the formulation of short and long range planning and in the preparation of forecasts
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and other required reports.
Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
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Manages the credit and collection activities of the department. Ensures that Ars are paid
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Recruits and assigns enough qualified personnel to adequately cover customer service
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requests.
Works hand in hand with customer’s installation and maintenance engineers until every major
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equipment purchased is installed and commissioned.
Provides the necessary personality in closing or finalizing sales negotiations and contracts.