Director/Senior/Operations Manager (Pioneer Team)

Join a company where YOU matter!

We are looking for awesome and talented leaders who wants to join our growing #[email protected] team!

Available roles:

• Operations Manager (Digital Ad ops)
• Operations Manager (Technical)
• Operations Manager (Healthcare)
• Senior Operations Manager
• Operations Director
• Assistant Operations Manager

Responsibilities:

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

• Must have excellent Verbal and Written English Communication Skills
• Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.
• Minimum 3 years proven management experience in a BPO contact center environment
• Must have experience handling a CSR/TSR campaign.
• Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
• Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
• Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Strong Organizational, Leadership and Interpersonal Management Skills.
• Possess excellent knowledge of Manpower Planning
• Knowledge of current Call Center & Workforce Management Technologies
• Demonstrated ability to interact with peers, senior management and other departments in a professional manner
• Strong Organizational, Leadership and Interpersonal Management Skills
• Possess excellent knowledge of Manpower Planning and scheduling
• Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite process)
• Work setup: Onsite (BGC, Taguig)
• Schedule: Night/Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
• Want to be an iOPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexph

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO (Free Dependent)
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.