Operations Manager (Travel Account) Pasay

Pasay, National Capital Region
Posted 3 days ago
Company:
Gratitude Philippines
Company Description:
We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To Gain Maximum Output From The Candidate And Everything The Company Has To Offer. Executive Search Gratitude Philippines Recruitment Services That Help Clients Reduce Cost And Time Associated With Hiring The Right Talent. We Understand That Human Resource Is The Pivotal Element In Success Of Any Business, Thus Our Focus Is On Finding Right Candidates Who Can Contribute To Our Client’s Success. Payroll Management & Staffing Our Comprehensively Vetted Recruitment Process Over 14 Years In The Industry Has Equipped Us To Recruit The Right Candidates For Your Company.Our Pan Philippines Presence And Contract Staffing Facilities Give Unparalleled Access To A Vast Base Of Candidates, Who We Rigorously Screen And Evaluate To Ensure The Right Fit Within Your Organization.
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

Qualifications:
 Extensive management/leadership experience and capability in the Travel industry
 College Graduate

Skills:
 Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations.
 Good understanding of technology tools/applications is required.
 Great working knowledge of MS Office applications: ability to
 Extensive understanding of the Business Travel industry and its components
 Strong people management and leadership skills
 Capability to communicate with large teams - the role requires articulating out responses in a manner that makes the overall proposal compelling.
 Good networking capability and Client facing skills
 Ability to multitask and handle high-pressure situations
Essential Functions:
 Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized and team performance is optimized
 Coordinate operational needs to proactively address potential service delivery concerns
 Coordinate with the Senior Leadership to revise goals and plans as necessary
 Implement company policies in all areas of the operations, establish goals for each team and monitor each team’s performance against KPI targets
 Coordinate and participate in the completion of all Operations standards and/or makes recommendations for improvements in overall performance including policies and procedures
 Recommend measures that will improve team performance and communicate all client expectations clearly with peers, Assistant Managers and Travel Counselors
 Recognize Assistant Managers’ needs and expectations for them to effectively carry out their tasks
 Monitor Assistant Managers’ level of efficiency in handling their respective Travel Counselors, provide coaching and delegate certain tasks that will develop their leadership, problem solving and decision making skills
 Recognize performers and recommend development plan for qualified performers
 Recommend and help implement employee engagement activities that will help in retain key performers
 Prepare and recommend staff schedules based on opportunities identified and volume trend
 Develop procedures/guidelines that will improve policies and quality standards
 Ability to take on ad hoc tasks as required
 Ability to work effectively in a dynamic, fast-paced environment

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