Customer Service Representative(Work Onsite)

Davao City, Davao del Sur

Posted 9 days ago

Company:: TORCH Solutions
Company Description:: Talent Outsourcing Channel Solutions(TORCH) has been dedicated to delivering high-quality and efficient workforce solutions to employers across the nation through our comprehensive HR approach.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 100

Job Description

Join our dynamic team of customer service professionals team as a Customer Service Representative.

What you'll be doing:
Respond to customer inquiries and concerns via phone, email, and chat in a timely and efficient manner
Troubleshoot and resolve customer issues with a focus on delivering a positive customer experience
Provide information about products and services, and assist customers with placing orders or making changes to existing accounts
Maintain accurate records of customer interactions and document resolutions in the company's customer relationship management system
Collaborate with cross-functional teams to ensure seamless customer support
Continuously improve customer service processes and identify opportunities for enhancement

Qualifications:
At least HS Graduate (old curriculum) / SHS Graduate
With/without BPO experience
Excellent Communication Skills

What we offer:
Competitive salary and performance-based bonuses
Comprehensive health and dental benefits package
Opportunities for career advancement and professional development
Flexible work arrangements and work-from-home options
Supportive and collaborative work culture

Apply now to join our team and begin your journey with us!