Call Center Agent (Non-Voice)

Davao City, Davao del Sur

Posted 4 days ago

Company:: Talent Outsourcing Channel Solutions
Company Description:: Since 2018, Talent Outsourcing Channel Solutions has been dedicated to delivering high-quality and efficient workforce solutions to employers across the nation through our comprehensive HR approach. We are currently collaborating with a diversified clientele, including four (6) partners in Mindanao, five (5) in Visayas, and three (3) in Luzon. Our clients have diverse workforce requirements spanning Customer Service Representatives, Technical Support Representatives, Outbound Sales Representatives, and Telco-Sales Representatives. Recognizing the rapid growth of the Business Process Outsourcing (BPO) industry in our country, Talent Outsourcing Channel Solutions extends its expertise beyond entry-level talent sourcing. We have expanded our services to include the meticulous screening and pooling of candidates for positions such as Team Leaders, Virtual Assistants specializing in E-commerce and Real Estate, Web Developers, and Content Writers. This expansion is in direct response to the evolving demands of our clients.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Number of vacancies:: 50

Job Description

Overview:
We are seeking a dedicated Non-Voice Customer Service Representative to join our team. In this role, you will provide exceptional support to customers through written communication channels, ensuring a positive experience and efficient issue resolution.

Responsibilities:
-Respond promptly to customer inquiries, complaints, and requests via email, live chat, social media, or ticketing systems.
-Provide accurate and detailed information, troubleshooting assistance, and guidance tailored to individual customer needs.
-Maintain professionalism, empathy, and a customer-centric approach in all written communications.
-Document interactions and transactions accurately, adhering to company guidelines and procedures.
-Collaborate with cross-functional teams to resolve complex issues and escalate matters as necessary.
Job Qualifications
QUALIFICATIONS
-Excellent written communication skills with a strong command of language and grammar.
-Customer service-oriented attitude with patience, empathy, and problem-solving abilities.
-Proficiency in using email, chat platforms, social media, and ticket management systems.
-Ability to multitask, prioritize, and work efficiently in a dynamic environment.
-Adaptability to technology and a willingness to learn new tools and processes.
-Previous experience in non-voice customer support or a similar role is advantageous.