Japanese Tech Support / Japanese Servicedesk

manila, National Capital Region

Posted more than 30 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 5

Job Description

2 Japanese Bilinguals

1 Japanese Tech Support / Japanese Servicedesk - 120,000 - 130,000php
candidates with Japanese Servicedesk or Tech Support experience for 1 year
native or non native candidates
willing to work onsite ( Taguig City )
graveyard shift and shifting schedule
can start ASAP
for native candidates - working visa will be sponsored
—————
1 Japanese Bilingual with Vendor Management or Contract Management Experience
Candidate must be a Filipino who’s fluent in Japanese or holding a permanent resident ID
Candidate must have 1 year Japanese Vendor Management or Contract Management experience in the BPO industry
willing to work onsite ( QC )
graveyard shift and shifting schedule
can start ASAP